Biography
Morris Chen is a passionate problem-solver with a background in ML Engineering, DevOps, and Software Development, now thriving as an AI Product Manager, dedicated to bringing technology to stakeholders and delivering impactful solutions.
Interests
- Artificial Intelligence
- Computer Vision
- Generative AI
Education
Master of Science, Computer Science, Machine Learning Specialization, 2025
Georgia Institute of Technology
Bachelor's of Applied Science, Engineering Science, Machine Intelligence Option, 2021
University of Toronto
Experience
AI Product Manager & Machine Learning Engineer
- Led the development of location analytics products to enable better customer marketing of TELUS products, leading to $16M in incremental revenues.
- Identified regional customer churn, and led a cross-functional team across engineering and marketing for churn saves, increasing revenues by $1.1M/yr.
- Created Generative AI chatbot and predictive regression models in call-center search tool, reducing 20 min per Client Care agent and saving $1M/yr in costs.
- Pioneered use of GCP Vertex AI, MLOps pipelines, and BigQuery in the team.
AI Developer
- Created document searching tool powered by Natural Language Processing document similarity to search over 20K financial regulations resources.
- Deployed NLP models and MLOps to monitor model drift and handle retraining.
DevOps Engineer
- Created real-time language translation voice call service with Microsoft Azure.
- Built a test automation framework with Jenkins for testing 5G communications.
Deep Learning Researcher
- Developed the first traffic surveillance system for the New Taipei Police Bureau, with automated license plate recognition using deep neural networks.
- Trained super-resolution models for video surveillance using GANs and U-Net.
- Deployed ML models for inference with NVIDIA CUDA and TensorRT.
Data Scientist
- Created intelligent, patented* daily market analysis engine summarizing financial news and stock price movements.
- Performed idea creation in cross-functional team to identify stakeholder needs.